This Privacy Policy (the "Policy") explains how PxyEdge, a product of AI Domain Ltd (hereinafter referred to as "PxyEdge," "Company," "we," "us," or "our"), collects, uses, processes, and protects your personal information when you access and use our platform. Scope and Agreement This Policy applies to all products and services provided by PxyEdge (collectively, the "Services") through the following channels:
- Official Website: proxyedge.com, including all subdomains and the user Dashboard.
- Browser Extensions: The Google Chrome proxy extension provided by PxyEdge and other
- APIs and Software Tools: Any application programming interfaces, client software, and
supported browser tools.
related technical services released by the Company. Unless otherwise expressly defined in this Policy, legal terms used herein have the same meaning as in our Terms of Service. This Policy is an integral part of our Terms of Service and together forms a legally binding agreement between you and us.
1. INFORMATION COLLECTION AND USAGE
We strictly adhere to the principles of "data minimization" and "purpose limitation," processing your information only to the extent necessary to fulfill our service functionalities. In this Policy, "Personal Information" refers to any data that directly or indirectly identifies a specific individual or device.
1.1 Information You Voluntarily Provide When you register an account, subscribe to a plan, or
request customer support, we may process:
- Account Credentials: Your email address and securely hashed access password.
- Financial and Transaction Records: To facilitate payments, issue invoices, and process
refunds, we retain transaction IDs generated by third-party payment gateways (e.g., Stripe), order amounts, timestamps, subscription cycles, and necessary billing addresses.• Communication Data: Details of your inquiries, contact information, and attachments submitted via support tickets or emails.
1.2 Automated Technical Data (Website & Dashboard) When you visit our official website or
log into the user dashboard, our systems automatically record:
- Device and Environment Metadata: Browser type, operating system version, language
- Security and Interaction Metrics: Your originating IP address, approximate geo-location
preferences, and anonymized device identifiers.
based on that IP (country/city level), login timestamps, page navigation paths, clickstream data, and crash reports.
1.3 Strict No-Log Policy (Proxy Tunnel) As a privacy-focused service, PxyEdge enforces a strict
No-Log Policy regarding your proxy tunnel activities. When you connect to the internet using our proxy nodes, we DO NOT monitor, record, log, or store your browsing history, destination websites, data content, or search queries. 1.4 Cookies and Tracking Technologies When you visit the PxyEdge website and dashboard, we and our analytics partners (e.g., Google Analytics) use cookies and similar technologies:
- Strictly Necessary Cookies: Essential for enabling core platform functionalities (e.g., secure
- Analytics/Performance Cookies: Used to analyze visitor traffic and optimize platform
logins, fraud prevention). Disabling these prevents the dashboard from functioning properly.
experience. (Note: These tracking technologies apply exclusively to our website operation and do NOT apply to proxy tunnel traffic.)
1.5 Information We Collect from Third Parties We may receive personal information from
trusted partners:
- Payment Processors & Fraud Systems: When you subscribe, our payment gateway (Stripe)
- Referrals and Affiliates: If you participate in our referral program, we may share limited,
and anti-fraud partners share limited, sanitized data, including your billing address, card issuer country, the last four digits of your credit card, IP address, and fraud risk scores. We do not store your full credit card number.
anonymized info (e.g., registration timestamps, sanitized order IDs) with the referrer to allocate rewards accurately.
2. HOW WE USE YOUR INFORMATION
We use the collected information exclusively for the following legitimate business purposes:
- Service Provision: To create your account, process payments, and deliver proxy routing
- Communication & Support: To respond to tickets and send essential administrative
- Analytics and Improvement: To provide analytics or valuable information to help us
- Legal Compliance: To fulfill tax/accounting obligations, respond to valid legal processes,
- Marketing: To send promotional offers or newsletters (you may opt-out anytime).
- Legal Basis (EEA/UK Users): If you reside in the EEA or UK, our legal basis for processing is:
services.• Security and Fraud Prevention: To monitor abnormal logins, detect and prevent cyberattacks (e.g., DDoS), service abuse, and payment fraud.
messages (updates, billing notices).
improve the Services.
and defend our legal rights.
(1) Performance of a Contract; (2) Legitimate Interests (security, fraud prevention); and (3) Legal Obligations.
3. DATA SHARING AND DISCLOSURE
We do not rent or sell any user data. We only share your information in the following strictly limited circumstances:
3.1 Essential Service Providers: We share strictly necessary data with trusted vendors
(Stripe, cloud hosting, ticketing systems) bound by confidentiality agreements.
- 3.2 Legal Compliance and Law Enforcement: We may disclose your information if required
- 3.3 Business Transfers: If PxyEdge or AI Domain Ltd is involved in a merger, acquisition, or
- 3.4 Affiliates: We may share information internally within subsidiaries owned by AI Domain
- 3.5 Aggregated and Anonymized Data: We may share aggregated statistical data (which
by a legally binding subpoena, court order, or lawful request from government authorities with competent jurisdiction (e.g., in Hong Kong).
sale of assets, your data may be transferred, subject to the same privacy protections.
Ltd for unified management.
cannot identify you) for industry analysis or marketing evaluation.
4. INTERNATIONAL DATA TRANSFERS
PxyEdge is headquartered in Hong Kong. Your personal information may be transferred to, stored at, and processed in servers outside your country of residence (including Hong Kong, the US, or other jurisdictions where our cloud providers operate). We implement all reasonably necessary contractual and technical measures (e.g., Standard Contractual Clauses for Europeanusers) to ensure your data is treated securely. By registering an account, you expressly consent to such cross-border data transfers.
5. DATA RETENTION AND SECURITY
- 5.1 Data Security: PxyEdge implements industry-standard technical measures to protect
- 5.2 Data Retention: We retain your personal information only as long as reasonably
your data. However, no internet transmission or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
necessary to fulfill the purposes outlined in this Policy (e.g., maintaining an active account, resolving disputes). Upon expiration or account cancellation, your data will be securely deleted or permanently anonymized.
6. THIRD-PARTY LINKS AND EXTERNAL SITES
This Privacy Policy applies strictly to information collected by PxyEdge. The core function of our Service (the proxy tunnel) assists you in accessing third-party websites across the internet. PxyEdge does not control and is not responsible for the privacy practices of external sites. We strongly encourage you to review the privacy policies of any third-party website you visit.
7. YOUR PRIVACY RIGHTS
Depending on your jurisdiction (e.g., GDPR, CCPA), you have the right to:
- Access: Request a copy of your personal data.
- Rectification: Request correction of inaccurate data.
- Erasure (Right to be Forgotten): Request deletion of your account and related data.
- Restriction: Object to the processing of your data for specific purposes (like marketing).
7.1 Additional Disclosures for California Residents (CCPA) PxyEdge explicitly asserts that we
have not sold any personal information to third parties in the preceding 12 months, nor will we ever do so. Consequently, we do not provide a "Do Not Sell My Personal Information" button on our website.
7.2 Managing Communication Preferences You may opt out of promotional emails by clicking
the "Unsubscribe" link at the bottom of our emails. Please note: You cannot opt out of essential, service-related communications (e.g., account verification, billing receipts, technical alerts, or legal notices).7.3 How to Exercise Your Rights To exercise any of your rights, please send a written request from your registered email address to service@pxyedge.com. We will respond within the timeframe required by applicable law (typically 30 days).
8. CHANGES TO THIS PRIVACY POLICY
PxyEdge reserves the right to unilaterally modify or update this Privacy Policy at any time.
- Notification: Minor changes take effect immediately upon posting. For material changes
- Acceptance by Use: Any access or use of our systems automatically binds you to the current
- Cessation of Use: If you do not agree to the updated terms, your sole remedy is to
regarding data processing, we will provide advance notice via email or a prominent dashboard notice.
Policy. Continued use after changes constitutes your express acceptance.
immediately stop using PxyEdge and cancel your account.
9. CONTACT US
If you have any questions or concerns regarding PxyEdge's privacy practices, please contact us at: Email: service@pxyedge.com